Question 1

What areas do you cover?

Accepted Answer

We serve Potters Bar, Barnet, St Albans, Hatfield, Welwyn Garden City, Hertford, Stevenage, Borehamwood, Radlett, Enfield, Cheshunt and all locations within 15 miles.

Question 2

Are your staff DBS checked?

Accepted Answer

Yes, 100% of our cleaners and childcare professionals are Enhanced DBS checked, updated annually.

Question 3

What are your prices?

Accepted Answer

Domestic cleaning from £15/hr, deep cleaning from £20/hr, housekeeping from £18/hr, babysitting from £12/hr, nannying from £15/hr.

Question 4

Can I have the same cleaner every time?

Accepted Answer

Absolutely! We assign you a dedicated cleaner who becomes familiar with your home and preferences.

Question 5

What's included in a standard clean vs deep clean?

Accepted Answer

Standard clean includes surfaces, floors, bathrooms, kitchen. Deep clean adds inside cupboards, appliances, skirting boards, behind furniture, and more.

Question 6

Are you fully insured?

Accepted Answer

Yes, we carry comprehensive insurance including public liability up to £5 million, employer's liability, and professional indemnity.

Question 7

What's included in an end of tenancy clean?

Accepted Answer

Comprehensive deep clean including all appliances, windows (inside), carpets, and every room to inventory standards.

Question 8

Do you offer discounts for regular bookings?

Accepted Answer

Yes! 10% discount for weekly services, 5% for fortnightly, plus referral rewards of £25 credit.

Question 9

What qualifications do your nannies have?

Accepted Answer

Our nannies hold NVQ/CACHE qualifications, paediatric first aid certificates, and have minimum 2 years experience.

Question 10

Do you clean offices outside business hours?

Accepted Answer

Yes, we offer early morning, evening, overnight, and weekend commercial cleaning to suit your business.

Question 11

How do you vet your staff?

Accepted Answer

Rigorous vetting includes Enhanced DBS check, right to work verification, minimum 2 references, interview, and trial period.

Question 12

What's your cancellation policy?

Accepted Answer

48 hours notice required for cancellations. Less notice may incur 50% charge. Same-day cancellations may be charged in full.

Question 13

Do you bring your own cleaning equipment?

Accepted Answer

Yes, our cleaners arrive fully equipped with all products, equipment, and materials. We can also use your products if preferred.

Question 14

Can you guarantee my deposit back?

Accepted Answer

We clean to inventory standards with a 98% success rate. We offer a 48-hour re-clean guarantee if any issues arise.

Question 15

Do you offer emergency or same-day services?

Accepted Answer

Yes, we offer same-day cleaning and emergency childcare cover subject to availability. Call 07847 628474 for urgent requests.

Frequently Asked Questions

Quick Answers at a Glance

Most Popular Questions

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Frequently Asked Questions

Quick Answers at a Glance

Most Popular Questions

PopularWhat areas do you cover?

PopularWhat are your opening times?

Is there a minimum booking time for cleaning services?

PopularHow do I get a quotation for your services?

Do you offer emergency or same-day services?

How long have you been in business?

Do you offer gift vouchers or gift cards?

Can I reschedule or cancel a booking?

Do you work on bank holidays?

How do I provide feedback or make a complaint?

Still Have Questions?

Call Us

Email

Related Helpful Resources

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